Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What Personal Information Do We Collect?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When Do We Collect Information?
We collect information from you when you place an order, fill out a form or enter information on our site.
How Do We Use Your Information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To quickly process your transactions
- To send periodic emails regarding your order or other products and services
How Do We Protect Visitor Information?
- We use regular Malware Scanning.
- Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
- All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
- We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
- For your convenience we may store your credit card information kept for more than 60 days in order to expedite future orders, and to automate the billing process.
Do We Use Cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process items, understand your preferences, and compile aggregate data about site traffic and interaction.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you disable cookies, some features will be disabled and some of our services will not function properly. However, you can still place orders.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Third Party Links
We do not include or offer third party products or services on our website.
California Online Privacy Protection Act (CalOPPA)
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. According to CalOPPA we agree to the following:
- Users can visit our site anonymously.
- Our Privacy Policy link includes the word 'Privacy' and can be easily found on our website.
- Users will be notified of any privacy policy changes on this page.
- Users are able to change their personal information by calling us.
Do Not Track Signals
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We do not allow third party behavioral tracking.
COPPA (Children's Online Privacy Protection Act)
We do not specifically market to children under 13. When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control.
Fair Information Practices
Should a data breach occur, we will notify users via email within 7 business days and via in-site notification within 7 business days. We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law.
CAN-SPAM Act
The CAN-SPAM Act establishes requirements for commercial messages and gives recipients the right to have emails stopped from being sent to them. If at any time you would like to unsubscribe from receiving future emails, you can email us at shows@themurdermysterycompany.com and we will promptly remove you from all correspondence.
Mobile Terms of Service
Last updated: July 17, 2025
The Murder Mystery Co. mobile message service (the "Service") is operated by The Murder Mystery Co. Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice.
By consenting to The Murder Mystery Co.'s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Murder Mystery Co. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology.
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Murder Mystery Co. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply.
You may opt-out of the Service at any time. Text STOP to +1 (877) 317-6499 or click the unsubscribe link in any text message to cancel. For support, text HELP to +1 (877) 317-6499 or email events@murdermysteryco.com.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service.
Contacting Us
If there are any questions regarding this privacy policy you may contact us:
The Murder Mystery Company4550 Airwest Dr SE, Grand Rapids, MI 49512
shows@themurdermysterycompany.com
(888) 643-2583
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